Compliments and Complaints
At St David’s, we are committed to providing the highest standard of service to children, families, and prospective adopters. Your feedback is invaluable in helping us improve and celebrate the work we do. Whether you want to share a positive experience or raise a concern, we welcome your input.
Giving a Compliment
We love to hear when we’ve done something well. If you’ve had a positive experience with our team, please let us know. Your compliments help us recognize the hard work and dedication of our staff and ensure we continue to provide excellent service. You can share your feedback by:
- Emailing us at info@stdavidscs.org
- Calling our office at 02920 667 007
- Writing to us at 28 Park Place, Cardiff, CF10 3BA
Complaints Procedure
We strive to provide the best possible service, but we understand that sometimes things may not go as expected. If you are unhappy with any aspect of our service, we encourage you to tell us so we can address your concerns promptly and fairly. Our complaints policy and procedure can be found here.
